"No one should have to wait 15 minutes"
Caroline Pidgeon, Lib Dem leader on the London Assembly, said: "No-one should have to wait 15 minutes for a Tube train, yet incredibly 14 million people had to last year.
"It must be the mayor's top priority to tackle these excessive delays.
"It is also vital that every Londoner is aware that they are entitled to compensation when such delays take place."
We get fare hikes, Londoners get refunds. What a world.